Vast exchange of information over a great distance using electrical, electronic, and broadcasting networks is referred to as “telecommunication”. Telecommunication, usually abbreviated as “telecom”, comprises two or more stations equipped with transmitter and receiver devices, or a single arrangement called a “transceiver”. Radio, telephones, microwave, fiber optics, satellites, telegraph, etc. are different types of telecommunication devices.

Services Of A Telecommunication System

The common services offered by a telecom provider are:

  • Fixed telephone lines – out of the 905 million telephone lines globally, the United States had around 116 million lines, accounting for almost 14 percent of the world’s connection lines.
  • Fixed broadband lines – the total subscriptions for broadband services globally were estimated at about 1,066 million; of which the U.S. had 116 million subscriptions, accounting for 15 percent.
  • Mobile cellular connection – the United States had 404 million connections out of the 7,591 million connections worldwide.
  • Mobile broadband subscription – out of the 1,525 million connections worldwide, the United States of America held 490 million connections, accounting for 32 percent connections.
  • Secure internet server – the United States of America held 21.5 million secure internet connections out of the 46.5 million globally.

(The above statistics are based on information collected from 2018 surveys.)

The Role Of Telecommunication In An Organization

Telecommunication is an important enterprise tool that helps organizations to connect efficiently with clients and provide good customer satisfaction levels. This crucial factor makes it possible for employees to communicate from wherever they are, globally or locally. Telephones are the basic and integral aspect of customer support approaches. Incoming calls are efficiently handled by companies with the help of call management techniques. Even if a line is busy, the call may be routed to other employees with the skills needed to handle each inquiry. The same telephone system is used for all workers to view info, submit and receive texts, or engage in multimedia conferences.

Benefits Of Using Telecommunication In Business

Advanced Communication

Telecom services provide the necessary platform for the electronic exchange of data–via wired or wireless means. Documents, statistics, surveys, and notes can be exchanged between coworkers within the organization, to business clients or partners outside the office, and also to clients across the globe. Companies now utilize mobile connectivity through tablets and smartphones to streamline the process of communication and achieve greater profitability. Employees may use their smartphones to access other software, respond to correspondence, focus on reports, and participate in discussions over a teleconference.

Teleconferencing helps companies to make decisions quicker, particularly if companies have partnerships or collaborations abroad. Clients and business associates can have direct, face-to-face contact to share business details without needing to travel far or wait too long for slow correspondence. Faster decision-making means businesses can progress and have their strategies implemented on time.

Improved Collaboration

Many organizations in today’s business world employ cross-functional teams to tackle new products, corporate initiatives, marketing campaigns, etc. All teams are expected to meet frequently to review the status of the deliverables, exchange feedback, and resolve any potential challenges that may emerge to ensure programs advance as forecasted.

Collaboration between a firm’s departments is an important way for a company to work efficiently and smoothly to improve product development performance, customer relationship management, and quality control maintenance. Telecommunication allows for sustaining business momentum and arriving at important decisions.

Enhanced Flexibility

According to Global Workforce Statistics, the amount of people working from home has increased a staggering 115 percent since 2005. In this context whether a B2B company uses remote employees, or the firm’s team travels regularly for meetings, telecommunication networks are an important way to stay connected and up to speed

Better Customer Service

Telecom infrastructure encompasses telephonic and video conferencing, digital and virtual broadcasting, instant messaging, online networking, a range of Cloud- and Internet-based interactions, and endless data transfers. A key aspect of providing quality customer support is being able to access the internet at any point of the day. Telecommunication further empowers companies with fewer resources and personnel to expand their client base. How an organization communicates with clients and potential customers will strengthen brand loyalty, help the team build better prospects, and enhance customer relationships.

Time and cost reduction

Telecommunication makes shipping activities easier by automating the simple procedures that were earlier done manually. Telecommunication allows more employees to access, use the information, and make decisions about shipments. This system tends to free up precious resources for better efficiency, helping to organize and deploy workers to sites when required, thus removing the need for a central office control.

Advertising and Branding

Advertisement and promotional approaches in telecommunication include sending text/multimedia messages, telephonic calls, social network ads, and internet advertising. Such kinds of ads publicize the resources and goods of a company to a wider audience, helping to increase revenue and expand the client base.

Market Players

The top telecom companies in the United States are AT&T, Verizon Communications, China Mobile, Comcast Corporation, Reliance Industries, Nippon Telegraph & Tel, Deutsche Telekom, Telefonica, America Movil, NTT DOCOMO, Softbank Group, and T-Mobile US.

  • AT&T has a market value estimated at approximately $182 billion, being the oldest company in the telecommunications business.
  • Although China Mobile Ltd has been in business only since 1997, it has a market cap value of $185 billion owing to the growth in China’s use of cell phones and Internet services over the past 15 years.
  • In addition to broadband and information services, Verizon, which offers wireless and wireline services, has a total market capitalization valuation of approximately $200 billion.
  • Vodafone Group, the UK’s biggest mobile firm, offers voice, internet, and data networks and facilities with a market value of about $97 billion.
  • Japan’s SoftBank Corp has a current market capitalization value of just over $90 billion, providing IT software, as well as wireless and internet services.


It is not an understatement to say that communication has revolutionized the way people interact and manage their professional lives. With an ever-present need for communicating and engaging with clients and colleagues, telecommunication helps immensely in the growth and development of any organization large or small.



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